
Case Study — Drive Innovation
The IT Procurement organization of a Tier 1 pharmaceutical company was experiencing problems with misalignment with its internal business customers. Technology acquisitions were not being undertaken strategically, and internal IT organizations were suspicious of Procurement’s processes and motivations, which they perceived as bureaucratic and out of sync with their needs
Analysis
Historical friction between key individuals and divergent performance metrics between the teams resulted in consistently poor interactions between the groups. However, the levers of control to address these problems mostly lay with the Procurement organization, so a rethink could lead to real improvements
What we did
to unearth the nature and root causes of the problems
based on their constraints, motivations, cultures and business drivers
Results
Procurement became a significant new buying center for the IT service provider who introduced us
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